Privacy Policy

We ask that you read this privacy notice carefully as it contains important information on who we are, how and why we collect, store, use and share personal information, your rights in relation to your personal information and on how to contact us and supervisory authorities in the event you have a complaint.

Who we are

Boiler Smart Limited, whose registered address is at 2 Barnfield Crescent, Exeter, Devon, EX1 1QT, will collect, use and are responsible for certain personal information about you. When we do so we are regulated under the General Data Protection Regulation (GDPR) which applies across the European Union (including in the United Kingdom) and we are responsible as ‘controllers’ of that personal information for the purposes of those laws.

We are a company providing installation and replacement services.

Personal data we collect about you

Personal data is any information relating to an identified or identifiable individual.

Before you disclose to us the personal information of another person, you must obtain that person’s consent to both the disclosure and the processing of that personal information in accordance with the terms of this privacy policy.

The table below sets out the personal data we will or may collect about you in the course of acting as your chosen property management provider.


Personal data we will collect Personal data we may collect
Your name, address and telephone number

Electronic contact details, eg your email address and mobile phone number


Information to enable us to check and verify your identity, eg your date of birth or passport details- If required for providing finance or another legitimate reason


Information you input into our comments form at and the visitor’s IP address and browser user agent string to help spam detection


Information arising out of the services we provide to you


Your bank and/or building society details

Transaction date (details about payments to and from you and other details of products and services you have purchased from us.


Marketing and communication data (includes your preferences in receiving marketing from us and third parties and your communication preferences.


Details of your spouse/civil partner and dependants or other family members- If required for providing finance or another legitimate reason


Your employment status and details including salary and benefits and your pension arrangements and details of your personal wealth- If required for providing finance or another legitimate reason


We also collect, use and share Aggregated Data such as statistical or demographic data for any purpose. Aggregated Data could be derived from your personal data but is not considered personal data in law as this data will not directly or indirectly reveal your identity. For example, we may aggregate your Usage Data to calculate the percentage of users accessing a specific website feature. However, if we combine or connect Aggregated Data with your personal data so that it can directly or indirectly identify you, we treat the combined data as personal data which will be used in accordance with this privacy policy.

We do not collect any Special Categories of Personal Data about you (this includes details about your race or ethnicity, religious or philosophical beliefs, sex life, sexual orientation, political opinions, trade union membership, information about your health, and genetic and biometric data). Nor do we collect any information about criminal convictions and offences.

This personal data is required to enable us to provide services to you, relating to installing boilers and heating systems and/or replacement services, as requested by you. If you do not provide personal data we ask for, we may not be able to perform the contract we have or are trying to enter into with you (for example, to provide you with goods or services). In this case, we may have to cancel a product or service you have with us but we will notify you if this is the case at the time.

Information collected from other sources

We also obtain personal information from other sources as follows:

  • Name from social media (online sources) such as Facebook, Instagram, Twitter and LinkedIn; and the contact forms on our website
  • Contact details such as telephone number, postal address and email address from the same sources.

How we use your personal information

We use your personal information to:

  • Contact you to enable us to
    • visit you at any address provided;
    • carry out any installation and/or replacement services;
    • contact you to discuss details and/or discuss any quote provided; and
    • provide any necessary advice (i.e. deliver a Service & goods, as requested by you)
    • Send statements and invoices to you, and collect payments from you
    • Deal with enquiries and complaints made by or about you
  • Deal with payment requirements
  • administer our website and improve your browsing experience by personalising the website
  • Send you marketing relating to our business (see Marketing below)
  • Keep our website secure and prevent fraud

Who we share your personal information with

We routinely share personal data about customers/clients including your name and address details, with our lawyers, agents, advisers and staff. This data sharing enables us to continue to provide you with Services in a compliant manner and to ensure our duties as a Supplier are discharged lawfully.

We will share personal information with law enforcement or other authorities if required by applicable law.

We may share your personal information with a purchaser (or prospective purchaser) of any business or asset that we are (or contemplating) selling

We will not share your personal information with any other third party.

Whether information has to be provided by you, and if so why

The provision of personal data is required from you to enable us to carry out our services to you. We will inform you at the point of collecting information from you, whether you are required to provide the information to us.

How long your personal information will be kept

  • We will hold your personal information for as long as necessary to fulfil the purposes we collected it for, including for the purposes of satisfying any legal, accounting or reporting requirements.
  • To determine the appropriate retention period for personal data, we consider the amount, nature, and sensitivity of the personal data, the potential risk of harm from unauthorised use or disclosure of your personal data, the purposes for which we process your personal data and whether we can achieve those purposes through other means, and the applicable legal requirements.
  • In some circumstances we may anonymise your personal information so that it can no longer be associated with you, in which case we may use such information without further notice to you.
  • Once you are no longer a client or guest of the company we will retain and securely destroy your personal information in accordance with applicable laws and regulations.

Reasons we can collect and use your personal information

We rely on your consent, statutory and other regulatory requirements (and our legitimate interests as a company in the business of providing services to you) as the lawful basis on which we collect and use your personal data and sensitive personal data.

Third party websites

Our website may contain links to other websites. We are not responsible for the privacy policies or practices of third party websites.

Transfer of your information out of the EEA

The Company will not transfer personal information outside the European Economic Area (EEA), which comprises the countries in the European Union and Iceland, Liechtenstein and Norway.

Your rights

Under the GDPR you have a number of important rights free of charge. In summary, those include rights to:

  • fair processing of information and transparency over how we use your use personal information
  • access to your personal information and to certain other supplementary information that this Privacy Notice is already designed to address
  • require us to correct any mistakes in your information which we hold
  • require the erasure of personal information concerning you in certain situations
  • receive the personal information concerning you which you have provided to us, in a structured, commonly used and machine-readable format and have the right to transmit those data to a third party in certain situations
  • object at any time to processing of personal information concerning you for direct marketing
  • object to decisions being taken by automated means which produce legal effects concerning you or similarly significantly affect you
  • object in certain other situations to our continued processing of your personal information
  • otherwise restrict our processing of your personal information in certain circumstances

For further information on each of those rights, including the circumstances in which they apply, see the Guidance from the UK Information Commissioner’s Office (ICO) on individuals rights under the GDPR.

If you would like to exercise any of those rights, please:

  • email, call or write to Neil Darke, the Director of the Company
  • let us know the information to which your request relates, including any account or reference numbers, if you have them


We strive to provide you with choices regarding certain personal data uses, particularly around marketing and advertising.

Promotional offers from us

We may use your Identity, Contact, Technical, Usage and Profile Data to form a view on what we think you may want or need, or what may be of interest to you. This is how we decide which products, services and offers may be relevant for you (we call this marketing).

You will receive marketing communications from us if you have requested information from us or purchased goods or services from us and you have not opted out of receiving that marketing.

Third-party marketing

We will get your express opt-in consent before we share your personal data with any third party for marketing purposes.

Opting out

You can ask us or third parties to stop sending you marketing messages at any time by following the opt-out links on any marketing message sent to you or by contacting us at any time.

Where you opt out of receiving these marketing messages, this will not apply to personal data provided to us as a result of a product/service purchase, warranty registration, product/service experience or other transactions.

Keeping your personal information secure

We have appropriate security measures in place to prevent personal information from being accidentally lost, or used or accessed in an unauthorised way. We limit access to your personal information to those who have a genuine trust-related need to know it. Those processing your information will do so only in an authorised manner and are subject to a duty of confidentiality.

We also have procedures in place to deal with any suspected data security breach. We will notify you and any applicable regulator of a suspected data security breach where we are legally required to do so.

How to complain

We hope that our Director can resolve any query or concern you raise about our use of your information.

The GDPR also gives you right to lodge a complaint with a supervisory authority, in particular in the European Union (or EEA) state where you work, normally live or where any alleged infringement of data protection laws occurred. The supervisory authority in the UK is the Information Commissioner who may be contacted at or telephone: 0303 123 1113.

Changes to this privacy notice

This privacy notice was published on 08/01/2019

We may change this privacy notice from time to time, when we do we will inform you via our website.

How to contact us

Please contact Neil Darke, if you have any questions about this privacy notice or the information we hold about you.

If you wish to contact Neil Darke, please send an email to or write to 43 Coombe Lane, Kingsbridge, Devon TQ7 4AB, or call 01548 466 111.