FREQUENTLY ASKED QUESTIONS…

Which type of boiler is the most energy efficient?

​All boilers since April 2018 are required to be at least​92% efficient  according to the Boiler Plus scheme and there tends to be only small margins between manufacturers in regards to efficiency above that guideline. New boilers tend to average around 94% efficient. In regards to efficiency it is important to consider the heating system as a whole. Other factors which greatly effect the efficiency are heating/hot water controls and thermostats, type/condition of heat emitters/radiators, quality of heating system water and treatment and thermostatic radiator valves. We can supply/advise on all of the above if you require further assistance.

Which boiler is the best value for money?

​In our experience as heating professionals, when it comes to boilers you get what you pay for. You might be able to find a cheaper boiler for a few hundred pounds less but it will cost you more than that in expensive repairs over the life of the boiler (which could also be reduced compared to our recommended boilers) not to mention the inconvenience of being without heating and hot water. At Boiler Smart we recommend the most reliable and efficient boilers please see our preferred manufacturers for more details.

Which boilers are easier to install?

​This can vary from engineer to engineer as they all have their favourites but we are regularly installing boilers from all our recommended manufacturers. Familiarity is key as well as the unique situation/location as some boilers are better for certain situations. At boiler Smart we’ll work with you to find the best solution.

How often will my new boiler need to be serviced?

​​Every 12months. This is very important for a No.of reasons:

1) to stay safe and ensure your boiler is operating as it should, Carbon Monoxide is a silent killer
2) to stay within your manufacturers warranty
3)  to prevent any minor problems/defects developing into more serious/expensive problems
4) A boiler engineer will check how the boiler is performing and make adjustments if necessary to keep your boiler running at its designed efficiency
5) to stay legal. If you are a business or a landlord it is a legal requirement and your responsibility to make sure your boiler is serviced and the installation’s inspected on an annual basis

Do you service boilers after installation?

​​Yes. We offer service packages which can be included in your installation cost.

How long will I have to wait for my new boiler to be installed?

​​It depends how urgent it is. If you require a replacement ASAP we’ll do our upmost to get the job done quickly. If you are quick to put a deposit down it is possible for work to start the same week. Our team will advise you along the way of expected timescales once the job is confirmed.

How long does the installation take?

​It depends on the extent of the work but a straight boiler swap can be completed in as little as 1-2 days. Our team will advise you along the way of expected timescales once the job is confirmed.

How often should a boiler be replaced?

​Around 10-15 years depending on efficiency, safety and reliability of the boiler.

Can my new boiler be moved to a different location in my home?

​​Yes but this will involve additional work and will be dependant on regulations regarding the flue etc.

If you have a question that isn’t listed here, please give us a call – we’ll be happy to help!

01548 466111

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